top of page
DISCOVER MORE
ABOUT US
-
Do you offer customized products?Yes, we do offer customization for certain products, including personalized labels and fragrance blends. Please contact us at Contact@theartstherapy.com or call us at +91-9989735765 for more information.
-
Are your products handmade?Yes, all of our products are handmade with love. We take great pride in our craftsmanship and ensure that each item is made with care, precision, and attention to detail.
-
How should I care for my handmade soap?Drying the Soap: To prolong the life of your handmade soap, keep it on a well-drained soap dish to ensure it dries between uses. Use a Loofah: For a better experience and to maximize lather, use a loofah when applying the soap. Storage: Air dry your soap and keep it away from direct sunlight to maintain its quality.
-
Can I cancel or modify my order?If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been processed and shipped, we may not be able to make changes.
-
What is your return policy?We accept returns only if the product is damaged upon delivery. To process a return, please provide an unboxing video with clear quality showing the damage. Once we review and approve the request, we will process your return or exchange.
-
How long does shipping take?We strive to ship your order the next day (except national holidays). Typically, you can expect delivery within 4-6 days, depending on your location. We will provide tracking details once your order has been shipped.
-
Do you ship internationally?Currently, we ship only within India. However, we are working on expanding our services to include international shipping in the near future.
-
How can I contact customer support?You can reach out to our customer support team via email at Contact@theartstherapy.com or call us at +91-9989735765. We’re here to help with any questions or concerns you may have.
-
What is The Arts Therapy?The Arts Therapy is a brand dedicated to crafting luxurious, handmade products including soaps, candles, and other lifestyle items. We use high-quality, natural ingredients to ensure that every product you purchase is not only a treat for the senses but also beneficial for your well-being.
-
Do you offer gift wrapping?Yes, we offer gift wrapping services for all our products. You can select this option at checkout, and we’ll make sure your gift is beautifully packaged and ready to be presented.
-
How long do your candles last?The burn time for our candles varies depending on the size and type of the candle. On average, our candles have a burn time of 15 to 60 hours. Each product description provides specific details on burn time.
-
Can I find your products in retail stores?At present, our products are exclusively available through our website. We believe in providing a direct and personalized experience for our customers. However, stay tuned as we may expand into retail in the future!
-
What is the shelf life of your products?Our products typically have a shelf life of 1-2 Year. We recommend storing them in a cool, dry place away from direct sunlight to maintain their quality and fragrance.
-
What ingredients do you use?We use only the finest natural ingredients in our products. This includes essential oils, natural colorants, and sustainable bases such as Glycerin Soap Base, Goat Milk Soap Base, and more. Our products are also vegan and cruelty-free, reflecting our commitment to ethical practices.
-
Are your products vegan and cruelty-free?Absolutely! All of our products are 100% natural, vegan, and cruelty-free. We do not test on animals, and we source our ingredients responsibly to ensure that our products are as kind to the planet as they are to your skin.
bottom of page